About Us

Borneo Medical Centre (Miri) is a 100 bedded tertiary care private medical centre. We are equipped with the modern medical technology, as well as a talented and dynamic team of health care professionals; all dedicated to the continued wellbeing of the people. We aim to deliver high quality medical care to loco-regional and international patients, regardless of race, religion or nationality. Located in the central hub of Miri, we care about our patient’s wellbeing. We like to think of our patients and their families not only as ‘people’ but as ‘individuals’, and we believe that the partnership between patients and medical staff is what enables us to deliver the highest possible levels of care. Our aims at Borneo Medical Centre (Miri) are two fold. To provide the people of Sarawak with tertiary level care at an affordable price, as well as to provide a place for budding new health professionals to return to.

Vision

To be the leading healthcare provider in Northern Borneo

Mission

We endeavour to be the most trusted regional medical centre, through the provision of comprehensive, state-of-the-art, accessible and value-driven medical services in a friendly, safe and supportive team environment.

Objectives

To promote and implement the vision, mission and values of Borneo Medical Centre (Miri).
To foster and build a culture of teamwork in the provision of quality, safe and cost effective medical services.
To develop and maintain excellence in patients care and clinical practice through continuous professional education and adoption of evidence-based medicine.

Value Statements

Our core values are embedded in the powerful acronym “TRUST” :

Trustworthiness

We foster a culture of trust by adhering to professional standards, upholding integrity and maintaining strict confidentiality

Respect

We respect our patient’ rights, honour individuality and maintain dignity regardless of gender, race, nationality and belief

Unity

We believe in working together as one team in the delivery of quality services

Safety

We strive to promote a safe, caring and supportive environment for our patient and their families

Timeliness

We aim to achieve timely access to quality services for all our patient

Patient's Rights

> Rights to Medical Treatment.

To receive medical advice and treatment which fully meets the current accepted standards of care and quality.
To receive prompt and immediate treatment in case of emergency.
To be given appropriate assessment and management of your pain and appropriate care and treatment thereafter.
To have an informed consent before any procedure of surgery is carried out.

> Rights to Information and Health Education.

To know the names and roles of the healthcare provider attending to you.
To receive clear explanation of proposed treatment, current health status , diagnosis , course of treatment , benefits and risks of treatment and the expected treatment outcome , including unanticipated outcomes as well as follow up and continuity of care after discharge.
To have access to an interpreter if language barrier arises.
To know the medication you are taking along with the possible side effects.
To be advised and informed of estimated cost of treatment and care planned.
To receive an itemized bill upon request.

> Rights to Choice of Care.

To choose the facility and treatment you prefer and be treated and referred to a doctor of your choice according to their credential suitability.
To accept or refuse any medication , investigation or treatment and to be informed of the likely consequences of doing so. (Including whether or not to take part in medical research program)
To seek second opinion when you have doubts.
To involve members of the family or others of your choice in your treatment and care.

> Rights to Confidentiality / Safety

To be ensured of the confidentiality and privacy of your personal and medical information and records.
To be treated in a safe , clean and comfortable environment that is free from all sorts of abuse , neglect and mistreatment.
To request for a medical report from your doctor at a chargeable fee.

> Rights to Voice Comments or Concerns

To provide comments or feedback through channels provided for this purpose and have complaints dealt with promptly and fairly.
To provide feedback to the Head of Department concerned or by using Customer Feedback Form , suggestion & Customer Service Department at bmcmir@gmail.com or feedback@bmcmiri.com.

Patient's Responsibilities

As a patient of Borneo Medical Centre (Miri) , you have the responsibility to :

1. Provide complete and accurate personal details including information about your present health condition , current medications , allergies and other related medical history.

2. Inform your doctor on all medications that you take including alternative medications (medicinal herbs , teas , pills ,etc).

3. Follow the prescribed and agreed doctor's treatment plan and conscientiously comply with the instruction given.

4. Keep appointments and follow up schedules , be on time and inform ahead of time if unable to keep your appointment.

5. Inform our doctor and nurses if you are experiencing pain and do not suffer in silence of self medicate to relief your pain.

6. Not request the healthcare providers to provide untrue medical information , to issue false receipts , sick leaves certificate or medical reports.

7. Show respect , cooperation and be courteous to our doctors and hospital staff.

8. Treat other patients and visitors with courtesy and respect and be considerate of others around you by following the hospital rules concerning patient conduct.

9. Adhere to our visitor's policy such as visiting hours , number of visitors allowed and be mindful of noise levels.

10. Comply with our no smoking policy which is mandatory for all hospitals in Malaysia.

11. Be responsible for the safe keeping of your own valuables and personal belongings.

12. Ensure your financial obligation are fulfilled by making timely payment of hospital charges.

13. Organ donation service is currently not available in Borneo Medical Centre (Miri). You may inform us if you are already a registered organ donor or intend to go for organ donation and we will be glad to assist you.

14. Comply with our photography policy whereby no photograph , audio or video recording without obtaining prior consent.